The Call Center Module provides a fast and efficient method to enter and update customer calls.
It can be implemented as a free standing quick entry solution or it can be integrated with call
center software to retrieve customer information automatically.
When a customer is retrieved, the customer history is immediately visible; additional information can
be added to an existing concern or a new concern can be created.
Call Center Highlights...
Retrieve custom automatically when integrated with call center software
View customer history in summary or detail
Update existing customer concerns or enter a new concern
Customer complaints are moved to the Everest database where they will be resolved